The Joint Admission and Matriculation Board (JAMB) has unveiled its integrated Service Charter and Complaints Policy.
The revised Service Charter was unveiled at the 2026 Customer Service Week held between Monday, 19th and Friday, 23rd October, 2026, in Bwari, Abuja.
The Registrar, Prof. Segun Aina, in his remarks on the occasion, restated the Board’s unwavering commitment to deliver quality, efficient, transparent, reliable and customer-focused services to all its stakeholders.
He reiterated that the Board is committed to professionalism, integrity, innovation, and effective use of technology in delivering on its mandate and promised to regularly monitor and evaluate all operational processes of the Board with a view to addressing any gaps.
Similarly, the Ag. National Coordinator of SERVICOM, represented on the occasion by the Head of Operations, Mrs Ngozi Akinbodewa, stated that if the standards in the Charter are implemented, monitored and reported, JAMB would function even more optimally and all its customers and stakeholders would be served right.
Furthermore, the SERVICOM Unit also used the opportunity afforded by the Customer Service Week to honour seven of the Board’s members of staff, as well as presenting a posthumous award of excellence to the former Head of Registry Unit, Mrs Rose Kanu.
The recipients, according to their citations, had rendered exemplary and excellent service to the Board, and it was in recognition of this that the awardees were honoured so as to be encouraged to do more.
The awardees comprised three Drivers, Auwal Muhammad Inuwa, Ibrahim Rabo, and Yusuf Adamu.
Others were: Assistant Director, Staff Clinic, Mrs Ngozi Esonwanne; Head, PTC, Kogo, Mrs Shanpepe Ugbe-Ahee; Former SERVICOM Nodal Officer, Mrs Alisabetu Jekada; and Head, PTC, Otuoke, Barrister Okoye Nnenna.
